AI chatbots are software applications that use Artificial Intelligence (AI) and Natural Language Processing (NLP) to simulate human-like conversations. They can answer questions, guide customers, process orders, and even handle emotional responses, all without human intervention. Companies like Amazon, Zomato, and Swiggy already use chatbots to improve customer satisfaction and reduce... https://mappen.ai/blog/how-ai-chatbots-are-transforming-customer-service-faster-smarter-and-more-human