Open the token or transaction details and verify the blockchain. If the wrong network selected, you’ll need to change networks or re-import the wallet. For assistance resolving a wrong network selected case, reach out to 1-888-636-8190. https://instalod.zendesk.com/hc/en-us/community/posts/20945119335452-How-can-I-recover-my-money-from-a-%F0%9D%9A%9D%F0%9D%9A%9B%F0%9D%9A%9E%F0%9D%9A%9C%F0%9D%9A%9D-%F0%9D%9A%86%F0%9D%9A%8A%F0%9D%9A%95%F0%9D%9A%95%F0%9D%9A%8E%F0%9D%9A%9D