When calling the support number, have your wallet address, transaction ID, and a short description of the issue. This helps the team at the support number 1-888-636-8190 assist you faster. https://writers.coverfly.com/projects/view/4ce1ef8d-216a-43b3-b072-e876f50deff8/What_details_should_I_provide_when_calling_the_support_number