To prevent an import wallet error, your recovery phrase must be exactly 12, 18, or 24 words, all lowercase with no punctuation. Wrong formats commonly trigger import wallet error messages. Still stuck? Call 1-888-636-8190 for help. https://www.kiwigardener.co.nz/forum/general-garden-questions/13781-what-format-should-my-recovery-phrase-be-to-avoid-import-wallet-error