If eligible, request a refund through Ｂｉｎａｎｃｅ Support１ー８８８ー(６３６)ー８１９９ Otherwise, withdrawals are the only way to get money back. https://poultrykeeperforum.com/threads/how-do-you-get-money-back-from-%EF%BC%A2%EF%BD%89%EF%BD%8E%EF%BD%81%EF%BD%8E%EF%BD%83%EF%BD%85.17788/