Strategy: Deploying Sophisticated CRM methods, redesigning retail store layouts, and introducing personalized service tactics revitalized the customer experience. Qualifications: Established by two university close friends within a cramped garage, TechNova experienced confined money but a wealth of revolutionary Thoughts. They seen that tiny firms have been disappointed by clunky https://hbs-case-solution90196.blogsvila.com/33803823/hbr-case-study-analysis-secrets